Forum Discussion

Helpful | Level 6

3 years ago

Storage space does not match the actual used space?

I use dropbox already for a decade approximately and in general, I'm very happy with the free account.

Mostly I share files with students (temporary) to assist them.

The dropbox folder cpntains 1.5 GB of 16.4 GB max.
dropbox says that 8.0 GB is used?

How can this be fixed?

Rich
Super User II
3 years ago
onnokramer wrote:

The dropbox folder cpntains 1.5 GB of 16.4 GB max. dropbox says that 8.0 GB is used?

Do you have the backup feature enabled? If so, those files would take up space in your account as well.

https://help.dropbox.com/installs-integrations/desktop/how-to-use-dropbox-backup
- onnokramer
  Helpful | Level 6
  3 years ago
  Thank you
  Back-up feature never used
  - Nancy
    Dropbox Staff
    3 years ago
    Hi onnokramer, I hope you’re doing well!
    
    Is it possible to send me a full screenshot of what you see on your Plan tab here?
Bilbo7
New member | Level 2
2 years ago
I agree, my storage is only 76 mb yet it is saying 2 GBs!
Walter
Dropbox Staff
2 years ago
Hey Bilbo7 - sorry to hear about this.

Could you clarify what's reported in your plan tab in regards to your quota and where you're spotting the discrepancy?

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