You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

imteaj uddin's avatar
imteaj uddin
New member | Level 2
2 years ago

space problem due to a shared folder

my client has bought 2 TB of space and gave me access to a folder, but after reaching out for the 2 GB space it keeps showing error and gett out of space .. what do i do mow?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi imteaj uddin 

     

    Your client has 2TB of space. You do not. 

     

    Therefore you also need to upgrade to access the files as shared folders use the quota of everybody involved. 

     

    If you only need read only access ask for a shared link instead. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!