You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AlfredoScalari's avatar
AlfredoScalari
New member | Level 2
2 years ago

Space gone

Good morning.
Apologies, Google translate...
Between 2012 and 2014, using the "Refer a friend" bonus, I earned about 22GB.

One day, without warning, this space disappeared.
Can I know why?

Thank you

Account Settings
Referrals
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hey AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

     

    Space earned through referrals is permanent and does not expire.

     

    Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

     

    Space earned through referrals is permanent and does not expire.

     

    Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

     

    Thanks!

    • AlfredoScalari's avatar
      AlfredoScalari
      New member | Level 2
      2 years ago

      Thanks for the quick and precise answer!
      I apologize: I read wrong.
      In fact, 2.4GB are missing... out of the total of 24!
      Thanks to you, I was able to see that I really still have all the GB acquired with referrals, with invitations.

      Thanks again!
      Alfred

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No biggie, Alfred -  I'm glad to see it's sorted now.

         

        Take care and see you around the Community! 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!