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Forum Discussion

AlfredoScalari's avatar
AlfredoScalari
New member | Level 2
2 years ago

Space gone

Good morning.
Apologies, Google translate...
Between 2012 and 2014, using the "Refer a friend" bonus, I earned about 22GB.

One day, without warning, this space disappeared.
Can I know why?

Thank you

Account Settings
Referrals
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hey AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

     

    Space earned through referrals is permanent and does not expire.

     

    Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

     

    Space earned through referrals is permanent and does not expire.

     

    Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

     

    Thanks!

    • AlfredoScalari's avatar
      AlfredoScalari
      New member | Level 2
      2 years ago

      Thanks for the quick and precise answer!
      I apologize: I read wrong.
      In fact, 2.4GB are missing... out of the total of 24!
      Thanks to you, I was able to see that I really still have all the GB acquired with referrals, with invitations.

      Thanks again!
      Alfred

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No biggie, Alfred -  I'm glad to see it's sorted now.

         

        Take care and see you around the Community! 

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