We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
MattKSawyer
4 months agoNew member | Level 2
Shared Folder - Not Enough Space To Access Folder
So I just started paying for DropBox specifically to allow myself and some online friends to upload/share larger files with each other. I've got 1.9TB free. However, my friends are reporting the...
- 4 months ago
MattKSawyer wrote:
... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?
You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.
Rich
4 months agoSuper User II
MattKSawyer wrote:
... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?
You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.
- MattKSawyer4 months agoNew member | Level 2
Thanks for the reply Rich, appreciate the time.
I must say though, this design choice from DropBox makes no sense to me as I'm already paying to host the files. Why would my friend need more storage if they are reading/writing directly to my folder? Sounds mad that we'd have to pay for the same thing twice.Either way, I guess I just have to accept this is just the way Dropbox works. Cancelled my account as doesn't provide the functionality I need.
Cheers for the speedy response 🙂
- mariposaccc6 days agoNew member | Level 2
Hi There,
In our school we have several classrooms. The school have one BIG space for all staff members and the company pays license for that space. Within our company's space we would like to grant for every classroom to have a dedicated space for each one.
Is this possible? Do we need to buy more licenses even when they are using the same company space?
- Walter6 days agoDropbox Staff
Hi there mariposaccc - thanks for joining the discussion here.
When you say that the school has one big space for all staff members, are you referring to a Dropbox for teams account perhaps?
Also, are the classrooms you mentioned separate Dropbox accounts, members of the team account as well?
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!