You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
huffie
5 months agoExplorer | Level 3
Space used discrepancy after calculating the size of my files and folders
Hi all, based on my directories calculated size, it shouldn't exceed more than 31TB
The usage under the name reported otherwise
There were also no backups usage
[Up...
huffie
Explorer | Level 3
@Hannah , kindly find the attached Team usage as requested for your reference
Hannah
5 months agoDropbox Staff
Thanks, huffie.
Can you please check one more thing?
Do you have any shared folders that you don't need here?
This page should show you shared folders that you never added to your account, or that you deleted.
If you remove the ones you don't need (if any), do you see a difference in your used space?
- huffie5 months agoExplorer | Level 3
Hi Hannah ,
Actually I do not quite understand about that Shared folder. I am currently the only user of the account, would it matter if I'm sharing the folder? I noticed a few directories which I have previously deleted is showing up in the Shared folders as "You haven't joined this folder", when I click on the these folders it will show "Joining this folder" and recreate back this empty folder. I'm confused.
By the way, being as an admin, things should be more straight forward instead of having to check this and that just to find out that some files/folders are hidden from normal view taking up spaces.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!