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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
10 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    10 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

cassiem's avatar
cassiem
Explorer | Level 3

I just received another email (screenshot attached) asking me to upgrade, the last one was from 9/9/24. I'm sure they are from dropbox. As I said previously I'm also unable to access files through a notification email that a colleague has shared with me, when I follow the link I get to than dropbox landing page that tells me I am out of space.

 

 

 

 

 

 

 

cassiem's avatar
cassiem
Explorer | Level 3
3 months ago

Hi Hannah, I received another message alert from you overnight but the message can't be opened. 

  • cassiem's avatar
    cassiem
    Explorer | Level 3
    3 months ago

    Hi Hannah, I still haven't received a response and am still facing the same issue. Are you able to advise? 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi cassiem   ,

     

    Thank you for raising this issue.

     

    We've passed your feedback onto the team and they're currently looking into it.

     

    We'll update you as soon as we have any additional information.

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