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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
10 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    10 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

That's strange indeed, @cassiem.

 

Can you send us a screenshot of the email you received?

 

Just make sure to hide any personal info on the screenshot.

cassiem's avatar
cassiem
Explorer | Level 3
3 months ago

 

Thanks Hannah, no problem, here you go. Cassie

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the screenshot, Cassie!

     

    When was the last email about your quota sent to you?

     

    Also, can you confirm that the email came from one of our official Dropbox domains here?

    • cassiem's avatar
      cassiem
      Explorer | Level 3
      3 months ago

      I just received another email (screenshot attached) asking me to upgrade, the last one was from 9/9/24. I'm sure they are from dropbox. As I said previously I'm also unable to access files through a notification email that a colleague has shared with me, when I follow the link I get to than dropbox landing page that tells me I am out of space.

       

       

       

       

       

       

       

      • cassiem's avatar
        cassiem
        Explorer | Level 3
        3 months ago

        Hi Hannah, I received another message alert from you overnight but the message can't be opened. 

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