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needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when...
Desktop
Error Messages
Storage space
  • Jane's avatar
    Jane
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey needanswers, salam & yyingg2, that’s definitely something that I’d like to investigate further! 
 
As a first step, have you checked Mark’s suggestions (i.e. have your friends/ colleagues attempted to repeat the steps through an incognito window/ different browser/ clear cookies etc)? This is merely to exclude it from being a browser-specific behavior.  
 
If this persists, could you write us on our official support channel here: https://www.dropbox.com/support?ref=dropboxsupport? On your email, please include as much detail as possible (esp. screenshots would be truly insightful), so as to check this specific example with you & see whether there could be an issue. 
 
Once you get a chance to reach out on this platform, you should get an automated email with a 7 digit ticket ID. Please include it in your next post here, so as to have a look for your email internally & make sure it’s handled soon.
 
Thanks in advance & I’m looking forward to hearing back from you! 
emac4209's avatar
emac4209
New member | Level 2
7 years ago

I am having this problem as well.  We did try Chrome, Firefox, and IE.  Then, we tried Chrome in incognito mode.  All produced the same result.  I attempted to use your email form but couldn't complete it correctly because it is not any of devices causing the issue.

 

When you click on the link, it auto fills the other user's name and email address.  It asks for a password and has a check box to approve of the user agreement.  Nothing else appears on the screen except the Accept or Apply button (I don't recall which you use).  When you try to create the account, it comes back with a message that you must enter the Captcha response.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
    • emac4209's avatar
      emac4209
      New member | Level 2
      7 years ago

      Jane, we tried the link again today and it worked this time.  We have his account set up.

       

      The only difference between yesterday and today was we used a different computer, so potentially they could have different browser settings.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
         Ah, that’s great to hear emac4209! :relieved:
         
        The culprit could be probably located on the local browser settings (so Mark was right here), though because there were several different reports, I wanted to see if it’s something that needs some more thorough investigation. Luckily, you got this fixed and the space was promptly credited, I hope your friends make the most out of the service. 
         
        Thanks for confirming here though, I appreciate it a lot. You may keep in mind that we’re just a post away if you’d like to report a similar discrepancy. 
        I hope you have a beautiful rest of the day ahead, take care! 

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