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needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when...
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  • Jane's avatar
    Jane
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
No, it isnt an intentional thing.

Its usually blocked at browser level by things like ad-blockers or a restriction on cookies. If it isnt working disable add-ons like that or try another browser.
needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

 Hi Mark, it seems that the same problem also occurs to other people. I'm sure this is a problem of the website now. Could you please help us to solve it?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey needanswers, salam & yyingg2, that’s definitely something that I’d like to investigate further! 
     
    As a first step, have you checked Mark’s suggestions (i.e. have your friends/ colleagues attempted to repeat the steps through an incognito window/ different browser/ clear cookies etc)? This is merely to exclude it from being a browser-specific behavior.  
     
    If this persists, could you write us on our official support channel here: https://www.dropbox.com/support?ref=dropboxsupport? On your email, please include as much detail as possible (esp. screenshots would be truly insightful), so as to check this specific example with you & see whether there could be an issue. 
     
    Once you get a chance to reach out on this platform, you should get an automated email with a 7 digit ticket ID. Please include it in your next post here, so as to have a look for your email internally & make sure it’s handled soon.
     
    Thanks in advance & I’m looking forward to hearing back from you! 
    • emac4209's avatar
      emac4209
      New member | Level 2
      7 years ago

      I am having this problem as well.  We did try Chrome, Firefox, and IE.  Then, we tried Chrome in incognito mode.  All produced the same result.  I attempted to use your email form but couldn't complete it correctly because it is not any of devices causing the issue.

       

      When you click on the link, it auto fills the other user's name and email address.  It asks for a password and has a check box to approve of the user agreement.  Nothing else appears on the screen except the Accept or Apply button (I don't recall which you use).  When you try to create the account, it comes back with a message that you must enter the Captcha response.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
         
        As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
         
        From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
         
        Thanks again for your time and cooperation here & I’ll be awaiting your next message! 

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