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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
I received an email this morning about the dreaded 11/27 migrations/transitions. After being told we have a year for larger amounts and five years for smaller amounts exceeding the 5tb/user, I receive a completely different statement. This is very concerning because now, after December 29, 2023, our team has 60 days before dropbox deletes the files in the account.
Has anyone else received this email and could shed some light on the subject? I have documentation of all the conversations that completely misrepresent this new informative email.
We’re providing you with written notice per our contract requirements that your Dropbox Advanced plan will not renew, effective on your next renewal date after December 29, 2023. When this occurs, your team will go into locked state, and you will be able to view but not edit the files and folders in your Dropbox account. Once your team is in locked state, you’ll have 60 days to migrate your data, after which your data will be subject to deletion. We strongly encourage you to transfer your data out of Dropbox before this happens.
Per our previous email communications, in the period leading up to the end of your contract you will be transitioned to Dropbox Advanced’s updated storage policy. This transition will take place on November 27.
- Your price for Advanced will not change, and you will still be able to access your data.
- Under our Advanced plan’s updated storage policy, three active licenses will receive 15TB of storage space shared by the team. Each additional active license will receive 5TB of storage, up to 1,000TB.
- When your team transitions to this new plan, your account will likely be over quota.
Thank you,
The Dropbox team
Do you have over 1,000TB?
No. I do have a lot, but it's not over 1000tb. It's really odd how they are doing things. Looking at their new updates to release notes though, it appears they are taking the exact steps google did. They don't seem to be original about these changes whatsoever, which in addition, is also seeming to create issues with some users. These changes and "new roll-outs" are very concerning and very manipulating by way where it's been explained to us. This new direction they are taking is seeming to be the opposite of what they have been preparing us for. I am highly disappointed in these business practices.
