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Forum Discussion
Account is way under quota, but marked as "full".
See attached. Dropbox's own algorithm seems to be failing? It's saying 0.13GB is greater than 2.0GB.
I don't have any Dropbox backups taking up space.
I don't have a linked account.
I don't ev...
Megan
Dropbox Staff
Dropbox StaffHey coldrabbit, welcome to our Community!
Hm, that is odd indeed. The screenshots indicate that you have enough space, but the message informs you that you don't.
Where did you see this message? Have you also checked your plan page here? If so, let me know what it reports.
Keep me posted, and we'll take it from there!
Thank you for your attention to this. Yes, I have checked my plan page, and it reports a nearly identical message as my original attachment. Please see below.
Thank you in advance for any help you can provide.
More context: I was recently a paying subscriber, and I downgraded. After downgrading, I deleted most of the content/files in my account. When confronted with this 'full' message, I also took the step of 'permanently deleting' that content, just in case it would help, but it didn't.
- Megan
Hi coldrabbit, thanks for the screenshot!
Keep in mind that permanently deleting content doesn't help. Simply deleting files and folders will do the trick.
Indeed, it seems your quota is fine, and you're way below the 2GB limit. Where did you receive the "out-of-quota" message, and which platform did you use?
