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MikeRuth's avatar
MikeRuth
Explorer | Level 4
8 months ago

Over qouta and no idea why-or how

I have attached a screen shot of my clients DB. it indicates she has 32Gigs of data yet there are no files or folders in it. I have deleted the trash permanently. As you can see there are just two fi...
Quota
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi MikeRuth, thanks for posting today!

     

    It's likely that they have used up their quota on a backup, which can be viewed on this page.

     

    Could you let me know if this is the case for their account?

MikeRuth's avatar
MikeRuth
Explorer | Level 4

Yup that is exactly what happened. Two things I question, I didn't see a link in the app to the backup and the most important question, how the heck does this happen when in fact a free account is only allowed 2Gb of storage. 

Irregardless we are back in business with the account cleaned up, thank you.  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

The app wouldn't direct you to the backup, as it's only visible from the site.

 

Regarding your second question, when you setup a backup, the app tries to backup the selected folders, regardless if your account has the quota for them. Once it reaches the limit, it'll generate the message about quota.

  • MikeRuth's avatar
    MikeRuth
    Explorer | Level 4
    8 months ago

    Thank you but I do trust that you saw in my post it was 32 GB. Does not make sense to me that the program would allow a backup if it's more than 2GB on a free account. 

    I actually do have a thought it's a monetary ploy in their marketing.

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