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MikeRuth's avatar
MikeRuth
Explorer | Level 4
8 months ago

Over qouta and no idea why-or how

I have attached a screen shot of my clients DB. it indicates she has 32Gigs of data yet there are no files or folders in it. I have deleted the trash permanently. As you can see there are just two fi...
Quota
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi MikeRuth, thanks for posting today!

     

    It's likely that they have used up their quota on a backup, which can be viewed on this page.

     

    Could you let me know if this is the case for their account?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MikeRuth, thanks for posting today!

 

It's likely that they have used up their quota on a backup, which can be viewed on this page.

 

Could you let me know if this is the case for their account?

MikeRuth's avatar
MikeRuth
Explorer | Level 4
8 months ago

Yup that is exactly what happened. Two things I question, I didn't see a link in the app to the backup and the most important question, how the heck does this happen when in fact a free account is only allowed 2Gb of storage. 

Irregardless we are back in business with the account cleaned up, thank you.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    The app wouldn't direct you to the backup, as it's only visible from the site.

     

    Regarding your second question, when you setup a backup, the app tries to backup the selected folders, regardless if your account has the quota for them. Once it reaches the limit, it'll generate the message about quota.

    • MikeRuth's avatar
      MikeRuth
      Explorer | Level 4
      8 months ago

      Thank you but I do trust that you saw in my post it was 32 GB. Does not make sense to me that the program would allow a backup if it's more than 2GB on a free account. 

      I actually do have a thought it's a monetary ploy in their marketing.

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