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Forum Discussion

hasemir's avatar
hasemir
Helpful | Level 6
2 months ago

My Windows 10 PC shows 1.5 GB free space on Dropbox, but the Windows 11 PC says it's full, why?

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????
Desktop
Quota
Storage space
Windows
  • hasemir's avatar
    hasemir
    2 months ago

    Thanks so much, Mark. Now it's OK.

    Have a nice weekend.

hasemir's avatar
hasemir
Helpful | Level 6

Thanks Rich, Dropbox account of course.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi hasemir, are you certain that you've logged into the same account on both machines?

 

Could you confirm that both devices are connected to the same account according to this page?

 

This will help me to assist further!

  • hasemir's avatar
    hasemir
    Helpful | Level 6
    2 months ago

    Hi, Jay
    let's start over!
    1. no problem with Dropbox on Win 10 PC Name = DESKTOP-5KSLG9H
    2. after yesterday's trouble, I uninstalled Dropbox from Win 11 PC Name = delo_win11!
    3. installed Dropbox on Win 11 PC again today.
    4. same problem again!
    5. uninstalled Dropbox from Win 11 PC name = delo_win11 again!


    Now what should I do to make Dropbox work on the Win 11 PC?

     

    Best Regards

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      Sorry not sure what the install and uninstall has to do with the questions asked hasemir ?

       

      If you have a Dropbox account reporting 2 different quotas, the issue is almost certainly, as @Rich said, in that you have accidentally logged in to or set up a second account when doing the above. 

      • hasemir's avatar
        hasemir
        Helpful | Level 6
        2 months ago

        +Login win 11 PCWell, as I said!

        1. Dropbox on win 10 ,no problem (see image 1)
        2. I have uninstalled Dropbox from Win11 PC! So there is no more Dropbox on it!
        3. when I try to access Dropbox via Win 11 PC / Google to log in, I get the message that my account is used up, and I should "upgrade"! (see picture 2)

        Please note that I am an absolute beginner, and need help to install Dropbox on my new Win11 pc!

        So please, can someone help?

         

        account screenshot win 10 PC

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