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Forum Discussion

hasemir's avatar
hasemir
Helpful | Level 6
2 months ago

My Windows 10 PC shows 1.5 GB free space on Dropbox, but the Windows 11 PC says it's full, why?

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????
Desktop
Quota
Storage space
Windows
  • hasemir's avatar
    hasemir
    2 months ago

    Thanks so much, Mark. Now it's OK.

    Have a nice weekend.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
hasemir wrote:

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????

Are you talking about the space on your local drive in each computer, or the space in your Dropbox account?

hasemir's avatar
hasemir
Helpful | Level 6
2 months ago

Thanks Rich, Dropbox account of course.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi hasemir, are you certain that you've logged into the same account on both machines?

     

    Could you confirm that both devices are connected to the same account according to this page?

     

    This will help me to assist further!

    • hasemir's avatar
      hasemir
      Helpful | Level 6
      2 months ago

      Hi, Jay
      let's start over!
      1. no problem with Dropbox on Win 10 PC Name = DESKTOP-5KSLG9H
      2. after yesterday's trouble, I uninstalled Dropbox from Win 11 PC Name = delo_win11!
      3. installed Dropbox on Win 11 PC again today.
      4. same problem again!
      5. uninstalled Dropbox from Win 11 PC name = delo_win11 again!


      Now what should I do to make Dropbox work on the Win 11 PC?

       

      Best Regards

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago

        Sorry not sure what the install and uninstall has to do with the questions asked hasemir ?

         

        If you have a Dropbox account reporting 2 different quotas, the issue is almost certainly, as @Rich said, in that you have accidentally logged in to or set up a second account when doing the above. 

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