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Helpful | Level 6

3 years ago

Solved

My desktop files are still in my Dropbox folder, even though I disabled backup

Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups on, so i'm assuming it thinks that its not backing up. However i still have backups in my dropbox folder alongside hundreds of folders called Mac (2) (Selective Sync Conflict 212), I know longer have space in my dropbox because of this issue. Anyone got any ideas? Driving me nuts!

desktop

Dropbox Backup

Storage space

steve G
3 years ago
Hi Walter,
I think I have finally managed to delete everything and so far, its not coming back. Definitely nothing to do with bandwidth, I've been using dropbox for years without any issues and I have g/bit connection. Will report back if I have further issues.
Thanks for your help.

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Hannah
Dropbox Staff
3 years ago
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Hey steve G, thanks for reaching out and sorry to see you're having trouble with this.

During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac.

However, can you check your backups page here, to see if your backup appears as disabled?

Let me know what you find.
- steve G
  Helpful | Level 6
  3 years ago
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  Hi Hannah
  Thanks for responding. I can't see anything that suggests the backup is disabled. Under status it just says 'done'. If i go the manage backups it says 'lets get started' which suggests that there is no backup?? However I can see 2 back up folders on the back up page. Should I delete these folders?
  Thanks
  steve
  - Hannah
    Dropbox Staff
    3 years ago
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    Thanks for the update here, Steve.
    
    Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

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My desktop files are still in my Dropbox folder, even though I disabled backup","moderationData":{"__ref":"ModerationData:moderation_data:670003"},"body":"

Hey steve G, thanks for reaching out and sorry to see you're having trouble with this.

During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac.

However, can you check your backups page here, to see if your backup appears as disabled?

Let me know what you find.

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Hey , thanks for reaching out and sorry to see you're having trouble with this.

During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac.

However, can you check your backups page here, to see if your backup appears as disabled?

Let me know what you find.

Hi Hannah

Thanks for responding. I can't see anything that suggests the backup is disabled. Under status it just says 'done'. If i go the manage backups it says 'lets get started' which suggests that there is no backup?? However I can see 2 back up folders on the back up page. Should I delete these folders?

Thanks

steve

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Hi Hannah

Thanks

steve

Thanks for the update here, Steve.

Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

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Thanks for the update here, Steve.

Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

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Hi Walter,

I think I have finally managed to delete everything and so far, its not coming back. Definitely nothing to do with bandwidth, I've been using dropbox for years without any issues and I have g/bit connection. Will report back if I have further issues.

Thanks for your help.

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Hi Walter,

Thanks for your help.

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