You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

steve G's avatar
steve G
Helpful | Level 6
2 years ago

My desktop files are still in my Dropbox folder, even though I disabled backup

Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups o...
desktop
Dropbox Backup
Storage space
  • steve G's avatar
    steve G
    2 years ago

    Hi Walter,

    I think I have finally managed to delete everything and so far, its not coming back. Definitely nothing to do with bandwidth, I've been using dropbox for years without any issues and I have g/bit connection. Will report back if I have further issues.

    Thanks for your help.

steve G's avatar
steve G
Helpful | Level 6

Hi Hannah

Thanks for responding. I can't see anything that suggests the backup is disabled. Under status it just says 'done'. If i go the manage backups it says 'lets get started' which suggests that there is no backup?? However I can see 2 back up folders on the back up page. Should I delete these folders?

Thanks

steve

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, Steve.

 

Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

  • steve G's avatar
    steve G
    Helpful | Level 6
    2 years ago

    Hi Hannah, I have disabled back ups but i still can't seem to delete the files and whatsmore dropbox now says that it is syncing 5 million + files! My back up definitely wasn't that big! Any thoughts?? Thank you

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey steve G, sorry to jump in here, but could you let us know if syncing is stuck at the same number of files or if it's dropped down now?

      • steve G's avatar
        steve G
        Helpful | Level 6
        2 years ago

        Hi Walter. The number of files syncing seems to have now reduced dramatically, although it is still in the 10,000s. I can't seem to turn off or delete the backup that i no longer need and dropbox is still creating numerous files in my documents folder called Mac (2) (Selective Sync Conflict 213). I have turned off syncing on all folders, tried to stop the back ups and even though they appear to have been deactivated in the preferences, its still backing up something. Help!

        Thanks

        steve

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