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Forum Discussion
My account is full even after deleting my files
Hello,
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
Thank you.
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
Mark
Super User II
Super User IIHave you checked www.dropbox.com/backups to see if you have files there?
What about www.dropbox.com/share ?
Also post what is showing at www.dropbox.com/account/plan in terms of the bar chart of space used.
I don’t use Dropbox backup or Dropbox share. Never have. Is it possible that my Dropbox is still saying it’s full because all of my files are now sitting in a deleted files folder? If so, how can I delete these deleted documents?
- Mark
Have you checked the links sent? Dropbox were at one point very sneaky at setting it up.
And no, deleted files do not use quota. So basically one of those things above is using your space - everything at www.dropbox.com/home and www.dropbox.com/backups uses quota. Nothing else.
- Rich
I wouldn't say they were sneaky... they never enabled Backup without the user's input, but you may not have understood the choice when it was presented to you. Basically, it was part of the installation process of the Dropbox app, and if you just blindly clicked Next, Next, etc. without actually reading it, you would have enabled the backup functionality.
Check the links Mark provided. If it's saying you're account is full, the data will be at one of those links.
I’ve looked at the backups link again. It says 0 bytes in 0 folders.
Yes, I’ve checked the links. I had one small file in the “shared” area and it doesn’t show me any backup folder. When I go to the “all” files, I select the images and go up to the 3 dots, I choose delete. It says it’s deleting. It asks me to confirm the deletion which I do, but it doesn’t delete those files.
My Dropbox is now saying 614.9 MB of 2 GB. Something finally worked. Thanks for the help.
Sorry, I forgot to post the bar chart of space used. I really don't know what I'm getting the Dropbox Full Notification. This is extremely frustrating.
