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Forum Discussion
Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Have you accidentally activated Backups?
I have had Dropbox for years and upgraded to premium many years ago for additional storage needs. Today when I tried to access the Dropbox Folder that sinks with my online account, it was gone. Then when I went to login online, none of my folders or files are there except for 2 that I accessed last week. I have hundreds of documents in many folders as I am a teacher and need access to immediately. I was on automatic renew but am unable to see the renewal and wonder if that hasn't occurred and my account is suspended. How can I check that and retrieve my Premium Account with all of my folders.
Jay
Dropbox Staff
Dropbox StaffHi jldallman, prior to today, when was the last time you logged into the account itself? Was it over 12 months ago?
Are you certain that you've logged in using the same email used for the Dropbox account?
I had the Icon on my desktop and would just access it that way because of the automatic sync so I'm not sure.
- Jay
When you access the account that way, do you see any payment history, confirming it was the older paid account?
Which exact email address did Dropbox email you on? This would be an account associated with Dropbox.
If you don't know the password for that Dropbox account, and you have access to that email, you can reset the password using this link.
Jay,
When you access the account that way, do you see any payment history, confirming it was the older paid account?
I cannot see any payment history.
Which exact email address did Dropbox email you on? This would be an account associated with Dropbox.
That email uses my full name but when I try to login, it uses a my email associated with that account that uses my initials instead of my full name.
If you don't know the password for that Dropbox account, and you have access to that email, you can reset the password using this link.
I tried to reset my password earlier this morning using that link and now I am locked out because of too many repeated tries.
I would like to recover the account and pay for the same level I had before which was the step up from Basic at around $110 / year. Is this possible for me to do?
Hi Jay
Also, there are two email that are used for teachers, one with their full name and one with just their initials. Google automatically signed me in with the initials but email sent from Dropbox use my full name. I'm not even sure which one I use because my username and password are on a doc in my Dropbox account.
