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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
mediagirlnm's avatar
mediagirlnm
Explorer | Level 4

According to the Subscriptions page on my profile, I'm using 2.2 GB of 10.88 GB (see screenshot below)

 

I have the free basic plan but have additional disk space from free allotments for different things in the past.

 

I'm trying to join a folder that is 1GB in size and am seeing the error "You're out of storage".

 

Can someone check my account so I can use the disk space?

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mediagirlnm, thanks for bringing this to our attention.

 

Are you certain that you're trying to join the folder from this account?

 

Could you attach a screenshot showing the error you're getting, while hiding the name of the folder?

 

This will help me to assist further!

  • mediagirlnm's avatar
    mediagirlnm
    Explorer | Level 4
    2 years ago

    Yes, I am certain. I only have one account and that is the one I'm logged into and from which I posted the screenshot of the diskspace availability.

     

    Here is a screenshot of the error I'm seeing when clicking on the "Join folder" button:

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, I've merged you to this post to keep similar queries together.

       

      in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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