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Forum Discussion
Incorrect out of space error message about available space when I try to add content to my account.
I've recently started getting a "You're out of storage. To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Not sure if this is a new Dropbox bug or if their marketing team selling storage upgrades is getting super aggressive ... or both.
My Basic account has a 4.25Gb storage limit due to extensions over the original 2Gb allotted due to recruiting fellow Dropbox users. Of that, I am currently using 3.42Gb -- so I should have over 750Mb available.
Yet when I get a link to join a Dropbox share that consists of a mere 4Mb of files, Dropbox throws an error in my face saying I can't do that because I don't have enough space. My only option is to click towards upgrade my space, and for my account it shows a big red bar saying I'm using 3.42Gb out of 2Gb allotted.
What gives, Dropbox? Are you enforcing double standards on my account?
Mark
Super User II
Super User IIIf you are getting that message the folder does not have just 4mb in it.
What does www.dropbox.com/account/plan show you as to how much space you have?
Does the error screen show how much more space you need?
It says 3.4Gb of 4.25, as I said. I took a screenshot below.
Just FYI, I'm not a Dropbox newb either. I've used this account for over 15 years, including previous shares. I downloaded the shared join link request and the files were 4Mb.
This is completely new brain dead behavior I've first observed from Dropbox for the first time in over 15 years.
- Nancy
Dropbox Staff
Welcome to the Community, swag! I hope you’re doing well.
To check this further, can you please send me a screenshot of the error message you keep receiving, as well as one more showing the actual size of the folder you’re trying to join?
Let me know when you’re ready.
Here's the boatload of screens:
The join page I received
The error message I get when I try to click Join
The page I get when I click Add Storage, showing me maxed out at 2Gb
And a screen shot of my downloads folder showing file sizes when I click Download instead of Join for the folder: it's just 4Mb.
