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Forum Discussion

MeganM's avatar
MeganM
New member | Level 1
17 days ago

I'm over my storage limit but can't access my files to delete them

I have exceeded the storage limit for quite a while, but both the website and app will not allow me to access the files to delete them. How do I get to the files so I can delete and stop the emails trying to get me to upgrade?

Thanks

File access
Quota
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hey MeganM, sorry to see that  you're having an issue accessing your files.

    Can you give us some more details on why you can't access them?

    Any screenshots that would better explain the issue, are welcome.

    Thanks in advance!

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