You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I paid for extra storage in August but my account is still Basic
Hi
I have paid for extra storage in august, but I have not gained access to it, and my account still sais its a basic account.
/Jenny
Walter
Dropbox Staff
Dropbox StaffHey there Jenny Damgaard - thanks for using Dropbox and welcome to our Community!
Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?
Have you tried using our self-served look-up tool to identify the email address that's associated with your payment?
Let us know more and we'll take it from there, Jenny.
