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Forum Discussion

ahmed mosly's avatar
ahmed mosly
New member | Level 2
3 months ago

I get notifications to upgrade my dropbox because it is full, but i see that i have space

I am not sure how to see the utilization of my 3TB? it shows that I am only utilizing 72MB, but i get notifications that I am exceeding the capacity!!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Two things to check 🙂

     

    Are you sure its Dropbox giving that message and not your computer hard drive? 

     

    Secondly check to see if you've accidentally set up backups: www.dropbox.com/backups which also use quota

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey ahmed mosly! Hope it's alright, if I jump in. 

     

    You can also double check your Dropbox usage on this page

     

    If everything looks alright there, and you've also checked Mark's suggestion, can you send me a screenshot of the notifications you keep getting? I can have a look, as well. 

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager

      Hi ahmed mosly   ,

       

      Thanks for reaching out.

       

      We've passed your feedback onto the team which is investigating this.

       

      We'll update you as soon as we have information we can share.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager

        Hi @ahmed mosly,

         

        We received information that this issue has been resolved. Is everything on your side back to normal?  

         

        Apologies for any inconvenience caused, and if you need any further help, please don't hesitate to let us know.  

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