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Forum Discussion

libassi's avatar
libassi
New member | Level 2
4 months ago

I get a message saying my account is full, but I'm underquota

For some reason I am get this message:

 

Your account is out of storage!

 

Yet my dashboard says:

 

Your current plan

Basic
2 GB
Using 0.02 GB of 2 GB space
 
I don't believe I have the Backups feature to check -- as was suggested in other posts.
 
Thank you. Michael
Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi libassi, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing this message that you're seeing?

     

    Another screenshot showing the quota on your account would also be great.

     

    This will help me to assist further!

    • libassi's avatar
      libassi
      New member | Level 2
      4 months ago

       

      Hope this is right.  Thanks, Jay

       

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        What button did you click on to get to the second image you posted?

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