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Forum Discussion

jkellymdmph's avatar
jkellymdmph
New member | Level 2
4 months ago

I cannot access my backups to delete them and continue using my account

I used dropbox mostly to share files between my iPhone and laptop or PC.  When the suggestion was emailed me to back up all my files in my account, I had thought "Why not?"  I soon found out that my ...
Account Access
Dropbox Backup
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey jkellymdmph, thanks for joining the Dropbox Community.

 

Allow me to start by saying that a Dropbox account can only be associated with one email address, so there's no way that your two addresses are linked to one Dropbox account.

 

Regarding your backups, are you able to see and access them here?

 

If not, can you login to Dropbox with your other email address, to see if you can find your backups there?

 

Let me know what you find.

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