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Forum Discussion

Sirmadogan's avatar
Sirmadogan
New member | Level 2
8 months ago

Getting notifications about a Basic account but I already have Plus

So i am paying over 100.- a year for Dropbox Plus!! and i am receiving notifications all the time since more than a year, which is saying i only have a BASIC with 2 GB and should very fast update to ...
Notifications
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there Sirmadogan - sorry to hear about this.

 

Can you please let us know what plan are you on at the moment as per your plan tab?

 

Also, where are you getting these notifications? Is it through the app or via email perhaps? 

 

Do you happen to have another Dropbox account, associated with a different email of yours?

 

Let us know more and we'll take it from there. 

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