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Forum Discussion
Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
Thanks 🙂
> This is quite a strange issue.
It's not so odd - I've found a lot of references to this issue for other users but most of them talk about deleting the cache or working around by signing out and signing back in again.
> Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct?
That's correct.
> Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your disk as well?
Please find attached.
