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Forum Discussion

menaralf's avatar
menaralf
Helpful | Level 6
2 years ago

force to upgrade...

Something that I unfortunately can not understand! My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade! I find this is unfair, and I am...
Quota
Storage space
  • menaralf's avatar
    menaralf
    2 years ago

    1. uninstall

    2. Delete all directories with "Dropbox"

    3. reinstall with a new email address.

    At the moment it's ok!!!!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
menaralf wrote:

My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade!?

Check your Backups page.

menaralf's avatar
menaralf
Helpful | Level 6
2 years ago

What do you mean with this??? Nothing is there! It's empty. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    menaralf wrote:

    What do you mean with this??? Nothing is there! It's empty. 

    People that have this issue usually have files being backed up, which also takes space in their account. I was telling you to check your Backups page for any files you were unaware of.

     

    What does your Plan page show for your usage? If possible, take a screenshot, being sure to mask any private information.

    • menaralf's avatar
      menaralf
      Helpful | Level 6
      2 years ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey menaralf, can you let us know where you saw that your Dropbox is full?

         

        Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.

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