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Forum Discussion
Family plan member space appears to be full
I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.
Hi Team
I've recently been added as a team member on a Family Plan.
However, I'm getting a message saying my Dropbox is full and I need to upgrade.
I know there is plenty of space available. Are you able to advise what settings the account holder needs to change in order for me to have access to the additional storage space?
Many thanks
Liz63
Megan
Dropbox Staff
Dropbox StaffHi Liz63, let's jump right into this!
The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me?
Keep me posted!
Hi Megan
Thanks for the follow up!
Upon checking the accounts page it says I'm on a basic plan. My boss (who owns the account) has added me to his Family Plan account. However, it hasn't updated the storage to allow me to upload documents. I can access Dropbox, I just can't upload anything due to lack of storage.
Are you able to advise what settings he needs to change to enable storage for me?
Many thanks.
Liz63
- Megan
Hi Liz63, thanks for the info!
Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan.
Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?
Thanks Megan!
When I started with this company, they invited me into the Family Plan under a different email address of mine (of which I had a personal Dropbox account). Due to circumstances, I had to change from that email address to another email address.
They invited me to their Family Plan with the new email address. I can access the folders in the Family Plan but now receiving the error message about being out of storage. Could it be that my old address is still in the Dropbox settings that is causing the confusion?
Liz63
- Hannah
Hey Liz, happy Monday!
If the family manager has invited you to the Family plan, using a specific email address, you'll need to either create a Dropbox account under that address, if it doesn't already exist, or make sure you're signing in to the correct account, that's using that address.
If you're currently signed in to an account that shows as a Basic free one, then you'll need to sign out of it and then sign in to the one that is actually invited to the Family.
I hope that makes sense!
Thanks Hannah.
I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan. I'm still getting the same message to upgrade for more space.
Is there another setting he needs to tick off in the set up to ensure I have space available to me?
Thanks
Liz63
