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Forum Discussion

you-mortgage's avatar
you-mortgage
New member | Level 2
2 years ago

Family plan member space appears to be full

I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.
Dropbox Family
Quota
Storage space
Liz63's avatar
Liz63
Explorer | Level 3
2 years ago

Hi Team 

 

I've recently been added as a team member on a Family Plan.

 

However, I'm getting a message saying my Dropbox is full and I need to upgrade. 

 

I know there is plenty of space available.  Are you able to advise what settings the account holder needs to change in order for me to have access to the additional storage space?  

 

Many thanks 

Liz63

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Liz63, let's jump right into this!

     

    The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me?

     

    Keep me posted!

    • Liz63's avatar
      Liz63
      Explorer | Level 3
      2 years ago

      Hi Megan

       

      Thanks for the follow up! 

       

      Upon checking the accounts page it says I'm on a basic plan.  My boss (who owns the account) has added me to his Family Plan account.  However, it hasn't updated the storage to allow me to upload documents.  I can access Dropbox, I just can't upload anything due to lack of storage.  

       

      Are you able to advise what settings he needs to change to enable storage for me?  

       

      Many thanks. 

      Liz63

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Liz63, thanks for the info! 

         

        Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan.

         

        Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?

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