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Forum Discussion

ttomppa's avatar
ttomppa
Explorer | Level 3
3 years ago

Dropbox shows erroneusly 2261% used space and there should be plenty of space left

Can you please help!

I have used dropbox years and now got message to buy more space. I deleted files and my local folder and dropbox site shows just a fraction of what there should be. 

 

 

Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey ttomppa, thanks for posting today.

     

    Is it possible that you enabled our backup feature at some point? Do you see any info here?

    • SA32's avatar
      SA32
      Explorer | Level 4
      3 years ago

      חנה שלום.
      אני גם נתקל באותה בעיה ועשיתי כפי שכתבת ואין לי שום גיבויים אבל עדיין הבעיה לא נפתרה (רשום לי שניצלתי את כל השטח שלי)
      תוכלי בבקשה לעזור לי?

       

      Hanna Shalom.
      I also have the same problem and I did as you wrote and I don't have any backups but the problem still hasn't been solved (it says that I used all my space)
      can you please help me

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to see we figured it out, ttomppa! Let us know if you need anything else.

         

        As for you, SA32, did you check your backups page, to see if you have any info there? Is that empty?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ttomppa, thanks for posting today.

     

    Is it possible that you enabled our backup feature at some point? Do you see any info here?

    • ttomppa's avatar
      ttomppa
      Explorer | Level 3
      3 years ago

      That was it! I don't know how did that happen, but that was taking all that space.

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