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Forum Discussion

Harold W.3's avatar
Harold W.3
New member | Level 1
10 years ago

Dropbox Says It's "Out Of Space"

...but it's not! It says I'm only using 41.3% of 7.0 GB! Why is this happening and how can I fix it?

FAQ
Storage space
  • Rich's avatar
    Rich
    9 years ago

    Is this message in an email? If so it could be fake. Forward it to abuse@dropbox.com.

    If the message is coming from the Dropbox client or webpage, then you must be over your limit. You can see how much space you have and how much is in use on your Account page. Note that Basic accounts get 2GB to start, not 5GB.

  • Vivek K.3's avatar
    Vivek K.3
    New member | Level 1
    10 years ago

    my space just "got reduced". I had 12gb and now i'm down to 4gb for no reason. having same issue

  • Nacho A.'s avatar
    Nacho A.
    New member | Level 1
    10 years ago

    The "Space Race" offer expired, so the storing capacity has been automatically reduced

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    Vivek - the reason is Space race expired. So your quota was, rightly, reduced.

  • Bobbi B.2's avatar
    Bobbi B.2
    New member | Level 2
    9 years ago

    I get message that my dropbox is over it's space limit but I'm using 7.2GB and I should have 5GB as basic and it says I've earned 3.25GB by getting new users.  So how can I get it to realize I'm not over limit?

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 years ago

    Is this message in an email? If so it could be fake. Forward it to abuse@dropbox.com.

    If the message is coming from the Dropbox client or webpage, then you must be over your limit. You can see how much space you have and how much is in use on your Account page. Note that Basic accounts get 2GB to start, not 5GB.

  • Tonya W.2's avatar
    Tonya W.2
    New member | Level 1
    9 years ago

    I have the same problem on my laptop. I have the 1TB account, but it tells me from the app on the laptop using Windows 10 that I have used all 2GB. I have tried linking it and it fails every time. However, when I go to the website, it shows I have the 1TB. Can anyone tell me a way to get it to work? The steps I've found here are not working.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago

    If you log on and see 2gb you are logging in with a different account to the one your 1TB is stored on. You can prove that by logging in and going to the Dropbox home page from the app/client and it will have different data. 

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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