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Forum Discussion

Harold W.3's avatar
Harold W.3
New member | Level 1
10 years ago

Dropbox Says It's "Out Of Space"

...but it's not! It says I'm only using 41.3% of 7.0 GB! Why is this happening and how can I fix it?
FAQ
Storage space
  • Rich's avatar
    Rich
    10 years ago

    Is this message in an email? If so it could be fake. Forward it to abuse@dropbox.com.

    If the message is coming from the Dropbox client or webpage, then you must be over your limit. You can see how much space you have and how much is in use on your Account page. Note that Basic accounts get 2GB to start, not 5GB.

Bobbi B.2's avatar
Bobbi B.2
New member | Level 2
10 years ago

I get message that my dropbox is over it's space limit but I'm using 7.2GB and I should have 5GB as basic and it says I've earned 3.25GB by getting new users.  So how can I get it to realize I'm not over limit?

 

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