We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Susan P.11
18 days agoNew member | Level 2
Dropbox says I'm out of storage even after deleting many of my files
I deleted loads of photos, videos and files but dropbox still says I am out of storage space.
What's up with that? How can I fix it?
Walter
18 days agoDropbox Staff
Hi there Susan P.11 - sorry to hear about this.
Could you clarify what's shown in your plan page in regards to your quota exactly?
This will help us assist further.
- Susan P.1118 days agoNew member | Level 2Your Personal Dropbox account is fullUsing 14.8 GB of 3.25 GB
- Susan P.1118 days agoNew member | Level 2
Also my current plan is basic
- Walter17 days agoDropbox Staff
I see, thanks for the additional information Susan P.11
Do you see any folders that might be taking up this space on your homepage by any chance?
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!