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Forum Discussion
Dropbox says I am running out of space, however I deleted everything and the issue remains
I am a free user. According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb. And al...
Sorry to jump in here, RayhanHosain!
Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.
Can you please send us a screenshot of what you see on this page?
Rich
Super User II
Super User II
RayhanHosain wrote:
According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb.
You're either a member of one or more shared folders which also take up space in your account, of you've activated the backup feature which backs up the key folders on your computer.
If you sign in to your account on the Dropbox website and view your Plan page, you'll see your actual usage. You can also see all of the files in your account from the Files page.
nothing is shared file on my dropbox....according to this, I have over 3 gb of standard files. But there is nothing on my dropbox.
- Mark
RayhanHosain it seems to be a common issue at the moment. I raised it over a month ago with support but the reply was that a response may take some time 😞
- Megan
Dropbox Staff
Hey there, RayhanHosain, happy to help!
Is your sharing tab empty as well? Can you check and let me know?
Thanks a bunch!
@Megan Yes, it is also empty, i think
- Hannah
Sorry to jump in here, RayhanHosain!
Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.
Can you please send us a screenshot of what you see on this page?
