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Forum Discussion

Maringo's avatar
Maringo
New member | Level 2
10 months ago

Dropbox "out of space" message while at the same time showing only 50% of my space has been used.

I'm trying to access a file that someone is sharing with me in Dropbox, and I can't get past the screen that forces me to upgrade. I have the basic plan that limits me to 2G. According to Dropbox, I'...
Quota
Shared Folders
Storage space
  • Jay's avatar
    Jay
    10 months ago

    If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page.

     

    If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Maringo, thanks for bringing this to our attention.

 

How large is the file you're trying to add to your Dropbox account? 

 

Is this an individual file, or a shared folder?

 

This will help me to assist further!

  • Maringo's avatar
    Maringo
    New member | Level 2
    10 months ago

    Hi Jay!  It's a video file, no I did not know the size or if I'll type. With the context I have, it should theoretically not be too large, but I don't know that. Could a not-yet-actioned share invitation be responsible for the issue I'm experiencing? 

    Best,

    Maringo

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page.

       

      If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage. 

      • Maringo's avatar
        Maringo
        New member | Level 2
        10 months ago
        1. AHH, thank you.  I get it.  I just received a reply from him and he says that it's in a shared folder. So that explains that. I will do the upgrade, and thank you very much for such a prompt response, amazing!

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