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Forum Discussion
Dropbox "out of space" message while at the same time showing only 50% of my space has been used.
I'm trying to access a file that someone is sharing with me in Dropbox, and I can't get past the screen that forces me to upgrade. I have the basic plan that limits me to 2G. According to Dropbox, I'...
Jay
Dropbox Staff
Dropbox StaffHi Maringo, thanks for bringing this to our attention.
How large is the file you're trying to add to your Dropbox account?
Is this an individual file, or a shared folder?
This will help me to assist further!
Hi Jay! It's a video file, no I did not know the size or if I'll type. With the context I have, it should theoretically not be too large, but I don't know that. Could a not-yet-actioned share invitation be responsible for the issue I'm experiencing?
Best,
Maringo
- Jay
If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page.
If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage.
- AHH, thank you. I get it. I just received a reply from him and he says that it's in a shared folder. So that explains that. I will do the upgrade, and thank you very much for such a prompt response, amazing!
