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Forum Discussion
Dropbox keeps saying "Your hard drive is almost full" but it isn't
I keep getting message pop-ups from Dropbox saying "Your hard drive is almost full. Use Smart Sync to free up space."
This is completely untrue. I have 60GB of free space on my computer, and I ...
Bonnie K.4 wrote:
I just checked the file size for one of the Online-only files and it says Size: 627MB, Size on disk: 4.00kb. So that seems to be working correctly. I checked a few more Online-only files and they all say they only take up 4.00kb.
Hi Lusil,
Yes, I do have Smart Sync enabled. I have some files set as Online-only. I just checked the file size for one of the Online-only files and it says Size: 627MB, Size on disk: 4.00kb. So that seems to be working correctly. I checked a few more Online-only files and they all say they only take up 4.00kb.
Thanks.
Lusil
Dropbox Staff
Dropbox Staff
Bonnie K.4 wrote:
I just checked the file size for one of the Online-only files and it says Size: 627MB, Size on disk: 4.00kb. So that seems to be working correctly. I checked a few more Online-only files and they all say they only take up 4.00kb.
Lusil I understand that this is a quirk of OS X and not a Dropbox bug but I pay for Dropbox with the expectation that smart sync is fully functional regardless of where the failure happens. It would be deeply appreciated if the Dropbox team can escalate this issue and press Apple to prioritize this issue. We as individuals have no leveraging power in explaining to Apple that this a significant issue that needs to be fixed. Thank you so much. I love Dropbox, but this is making my computer unusable. OS won't let me download any more files because it thinks the hard drive is full when it is not.
Hi,
I'm running into the same issue and this solution is not helpful as it suggests to fix it myself.
This should be the dropbox responsibility to make my dropbox working in my standard environment. Isn't?
- Fiona
Hey there gguenerais,
Sorry to hear that the solution here does not help in your case. I would like to investigate. I understand you are also getting the "Your hard drive is almost full" error message. Correct? What plan do you have? Are you using Smart Sync already? Is it not responding?
If so please let me know the following:
- What version of Dropbox are you running there? What is your OS version?
- What is your syncing status? Hover over the Dropbox icon on your task bar to see it.
- Show us how much space your files take up in your Hard drive at the time.
Feel free to attach screenshots.
Thank you!
Maybe @gguenerais has already resolved the issue? but I am also still having the same issue. So, i'll answer these questions.
1. Dropbox 105.4.651 / macOS Catalina 10.15.14
2. Oscillates from "Can't sync files" to "Up to date". (Quitting/restarting dropbox can temporarily solve the sync issue)
3.
