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johnbryce's avatar
johnbryce
Explorer | Level 3
2 years ago

Dropbox is empty but the system is saying it is full.

I have been getting lots of emails from Dropbox telling me to upgrade as I am apparently using 105% of my space when in fact my Dropbox is empty! I have a basic account but i have 16.75GB of space....
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MSX174's avatar
MSX174
Explorer | Level 3
2 years ago

I had a similar issue with shared files & regular files. The combination of these 2 file structures pushed by storage over my limit.

 

Solution:

when you open drop box on webpage, go to the top left hand of the page. Look for the 9 dots.

  1. click the 9 dots. 
  2. Then select the 4 option down, "back ups"
  3. When you open this you will find all the "regular files" drop box has been backing up. This is super frustrating, as it seems to happen independently. this is contrast to when folders are shared with you.  
  4. Once you have cleared your back up, then this will free up space in your shared folders

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