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In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 m...","body@stringLength":"782","rawBody":"Hi everybody, Dropbox app is actually taking 3gb on my phone (Samsung S7). In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data! I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users. If I delete single files from dropbox app, they are no more available on the account so... The question is: How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)","kudosSumWeight":2,"postTime":"2018-11-13T14:05:26.192-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Android","text":"Android","time":"2020-03-04T06:07:06.178-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mobile","text":"Mobile","time":"2019-05-29T03:19:52.361-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:310033_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17634},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi everybody, Dropbox app is actually taking 3gb on my phone (Samsung S7). In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data! I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users. If I delete single files from dropbox app, they are no more available on the account so... The question is: How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)"},"Conversation:conversation:310033":{"__typename":"Conversation","id":"conversation:310033","solved":true,"topic":{"__ref":"ForumTopicMessage:message:310033"},"lastPostingActivityTime":"2021-01-19T02:20:33.370-08:00","lastPostTime":"2021-01-19T02:20:33.370-08:00","unreadReplyCount":25,"isSubscribed":false},"ModerationData:moderation_data:310033":{"__typename":"ModerationData","id":"moderation_data:310033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:310033_3":{"__typename":"Revision","id":"revision:310033_3","lastEditTime":"2019-05-29T05:10:13.894-07:00"},"ForumReplyMessage:message:310047":{"__typename":"ForumReplyMessage","id":"message:310047","conversation":{"__ref":"Conversation:conversation:310033"},"author":{"__ref":"User:user:651930"},"revisionNum":3,"uid":310047,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"subject":"Re: Dropbox data space on Android","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:310047"},"parent":{"__ref":"ForumTopicMessage:message:310033"},"body":"
Iâd recommend giving the reinstallation of the mobile app a shot, although you mention:
\n
\n
wrote: but I will lose all my settings
\n
\n
Could you please clarify what youâre referring to?
\n
\n
Thanks in advance, !
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Dropbox data space on Android","moderationData":{"__ref":"ModerationData:moderation_data:377621"},"body":"
Rather, as noted above by several members, the solution is that there is a \"clear cache\" button in the settings of the Dropbox app itself, not the android settings. I was delighted to find their responses below when trying to find out how to clear out the mysterious 11.6 GB of storage space that Dropbox was taking up on my android. One note, it will take some time for the cache to clear and may lock your phone up a bit. The more data it has to clear, the longer it will take, but your phone should return to normal operation once it is done. It took about 2 minutes for it to clear all of that data. Apparently when you make files available offline and then stop making them available offline, the app doesn't actually delete the data off the phone, and basically becomes part of the cache. It is still in storage until you clear the cache. It took my phones storage from 98% to 66%. Very happy. Thanks to Jb2020, Dwayne A., and Michael M.224 for the correct solution and verification.
A side note- If a moderator can do so, or the OP happens to return to this post, I would suggest the solution be changed. Reinstalling the app will work and apparently was the solution that worked for the OP, but is not necessary in most cases.
Iâd recommend giving the reinstallation of the mobile app a shot, although you mention:
wrote: but I will lose all my settings
Could you please clarify what youâre referring to?
Thanks in advance, !
Rather, as noted above by several members, the solution is that there is a \"clear cache\" button in the settings of the Dropbox app itself, not the android settings. I was delighted to find their responses below when trying to find out how to clear out the mysterious 11.6 GB of storage space that Dropbox was taking up on my android. One note, it will take some time for the cache to clear and may lock your phone up a bit. The more data it has to clear, the longer it will take, but your phone should return to normal operation once it is done. It took about 2 minutes for it to clear all of that data. Apparently when you make files available offline and then stop making them available offline, the app doesn't actually delete the data off the phone, and basically becomes part of the cache. It is still in storage until you clear the cache. It took my phones storage from 98% to 66%. Very happy. Thanks to Jb2020, Dwayne A., and Michael M.224 for the correct solution and verification.
A side note- If a moderator can do so, or the OP happens to return to this post, I would suggest the solution be changed. Reinstalling the app will work and apparently was the solution that worked for the OP, but is not necessary in most cases.
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Nic11 wrote: Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
\n
You're referring to the cached files that Dropbox will temporarily store during the normal use of the app.
\n
When you view or open a file in the Dropbox app, it needs to be downloaded to your device before it can be opened. Dropbox downloads these files to a cache and stores them temporarily. In the iOS version of the app there's a Clear Cache button in Settings, though I've never had much luck with it actually clearing anything. Typically, only uninstalling and reinstall the app would clear the cached files, but that will also clear any files you've marked as available offline.
wrote: Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
\n
You're referring to the cached files that Dropbox will temporarily store during the normal use of the app.
\n
When you view or open a file in the Dropbox app, it needs to be downloaded to your device before it can be opened. Dropbox downloads these files to a cache and stores them temporarily. In the iOS version of the app there's a Clear Cache button in Settings, though I've never had much luck with it actually clearing anything. Typically, only uninstalling and reinstall the app would clear the cached files, but that will also clear any files you've marked as available offline.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:310363_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:311433":{"__typename":"ModerationData","id":"moderation_data:311433","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:311433":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:830091"},"id":"message:311433","revisionNum":1,"uid":311433,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:310363"},"conversation":{"__ref":"Conversation:conversation:310033"},"subject":"Re: Dropbox data space on Android","moderationData":{"__ref":"ModerationData:moderation_data:311433"},"body":"Hi Rich, In android to there is a clear cache button, but as I said in my first post, the problem was (and it will be again) that it is not cache memory that increase during time, but user data app memory. Anyway, uninstalling and reinstalling the app solved the problem, but probably I will have to do it again in some months since there's not a user data clear button...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":8,"postTime":"2018-11-17T00:37:27.967-08:00","lastPublishTime":"2018-11-17T00:37:27.967-08:00","metrics":{"__typename":"MessageMetrics","views":15878},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:310033/message:311433","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"382","rawBody":"Hi Rich, In android to there is a clear cache button, but as I said in my first post, the problem was (and it will be again) that it is not cache memory that increase during time, but user data app memory. Anyway, uninstalling and reinstalling the app solved the problem, but probably I will have to do it again in some months since there's not a user data clear button...","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:311433_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1047726":{"__typename":"User","id":"user:1047726","uid":1047726,"login":"Jb2020","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-03-19T22:51:27.650-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1047726"},"ModerationData:moderation_data:334804":{"__typename":"ModerationData","id":"moderation_data:334804","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:54656":{"__typename":"User","id":"user:54656","uid":54656,"login":"Dwayne A.","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-02-09T20:48:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:54656"},"ForumReplyMessage:message:334804":{"__typename":"ForumReplyMessage","uid":334804,"id":"message:334804","revisionNum":1,"author":{"__ref":"User:user:1047726"},"readOnly":true,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:310050"},"conversation":{"__ref":"Conversation:conversation:310033"},"subject":"Re: Dropbox data space on Android","moderationData":{"__ref":"ModerationData:moderation_data:334804"},"body":"There is an additional \"Clear cache\" option at the bottom of the settings menu in the Dropbox app itself - hitting this option massively reduced the size of \"Data\" in the android settings for the app on my phone","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":7,"postTime":"2019-03-19T22:53:23.376-07:00","lastPublishTime":"2019-03-19T22:53:23.376-07:00","metrics":{"__typename":"MessageMetrics","views":3712},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:310033/message:334804","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDMzOTIyOCwzMzkyMjg","node":{"__ref":"ForumReplyMessage:message:339228"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"211","rawBody":"There is an additional \"Clear cache\" option at the bottom of the settings menu in the Dropbox app itself - hitting this option massively reduced the size of \"Data\" in the android settings for the app on my phone","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:334804_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:339228":{"__typename":"ModerationData","id":"moderation_data:339228","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:339228":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:54656"},"id":"message:339228","revisionNum":1,"uid":339228,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:334804"},"conversation":{"__ref":"Conversation:conversation:310033"},"subject":"Re: Dropbox data space on Android","moderationData":{"__ref":"ModerationData:moderation_data:339228"},"body":"This is the solution.
Dropbox stores previously downloaded files in a \"scratch\" folder in the main storage. When you remove all offline files in the app, these files remain. If you clear the app cache via your android settings, these files will remain. The only way to clear those additional temp files is by going to the clear cache option within the Dropbox settings within the app itself.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"repliesCount":1,"postTime":"2019-04-13T10:06:09.330-07:00","lastPublishTime":"2019-04-13T10:06:09.330-07:00","metrics":{"__typename":"MessageMetrics","views":3673},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:310033/message:339228","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"402","rawBody":"This is the solution.
Dropbox stores previously downloaded files in a \"scratch\" folder in the main storage. When you remove all offline files in the app, these files remain. If you clear the app cache via your android settings, these files will remain. The only way to clear those additional temp files is by going to the clear cache option within the Dropbox settings within the app itself.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:339228_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1743510236138":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1743510236138","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1743510236138":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1743510236138","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:310050_1":{"__typename":"Revision","id":"revision:310050_1","lastEditTime":"2018-11-13T15:21:16.200-08:00"},"Revision:revision:311433_1":{"__typename":"Revision","id":"revision:311433_1","lastEditTime":"2018-11-17T00:37:27.967-08:00"},"Revision:revision:377621_6":{"__typename":"Revision","id":"revision:377621_6","lastEditTime":"2019-11-10T16:17:44.275-08:00"},"Revision:revision:334804_1":{"__typename":"Revision","id":"revision:334804_1","lastEditTime":"2019-03-19T22:53:23.376-07:00"},"Revision:revision:310363_1":{"__typename":"Revision","id":"revision:310363_1","lastEditTime":"2018-11-14T10:59:43.113-08:00"},"Revision:revision:339228_1":{"__typename":"Revision","id":"revision:339228_1","lastEditTime":"2019-04-13T10:06:09.330-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001015","messageSubject":"dropbox-data-space-on-android","messageId":"310033","replyId":"310047"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}