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Helpful | Level 7

2 years ago

Solved

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB. Somewhere, there is 8.5 GB of unaccounted space being used. Wherre do I find and delete that hidden used space?

Storage space

Rich
2 years ago
Darryl G.3 wrote:

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

Have you checked your Backups page?

Rich

Super User II

2 years ago

Darryl G.3 wrote:

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

Have you checked your Backups page?

studentcybercafebero
New member | Level 2
2 years ago
Thank you for your suggestion to see Backups page
I had also same problem, but now my dropbox is working fine after clear my backup.

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Somewhere, there is 8.5 GB of unaccounted space being used. Wherre do I find and delete that hidden used space? ","body@stringLength":"204","rawBody":"

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB. Somewhere, there is 8.5 GB of unaccounted space being used. Wherre do I find and delete that hidden used space?

","kudosSumWeight":1,"postTime":"2024-01-02T16:10:50.194-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:740464_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1030},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB. Somewhere, there is 8.5 GB of unaccounted space being used. Wherre do I find and delete that hidden used space?

"},"Conversation:conversation:740464":{"__typename":"Conversation","id":"conversation:740464","solved":true,"topic":{"__ref":"ForumTopicMessage:message:740464"},"lastPostingActivityTime":"2024-01-04T19:12:44.808-08:00","lastPostTime":"2024-01-04T19:12:44.808-08:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:740464":{"__typename":"ModerationData","id":"moderation_data:740464","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:740464_1":{"__typename":"Revision","id":"revision:740464_1","lastEditTime":"2024-01-02T16:10:50.194-08:00"},"AcceptedSolutionMessage:message:740490":{"__typename":"AcceptedSolutionMessage","id":"message:740490","conversation":{"__ref":"Conversation:conversation:740464"},"author":{"__ref":"User:user:1850"},"revisionNum":1,"uid":740490,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:740464"},"subject":"Re: Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.","moderationData":{"__ref":"ModerationData:moderation_data:740490"},"body":"

Darryl G.3 wrote:
\n
Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.
\n

Have you checked your Backups page?

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"151","postTime":"2024-01-02T21:01:09.626-08:00","lastPublishTime":"2024-01-02T21:01:09.626-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":991},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:740464/message:740490","readOnly":false,"editFrozen":false,"body@stringLength":"478","rawBody":"

wrote:
\n
Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.
\n

Have you checked your Backups page?

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Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.","moderationData":{"__ref":"ModerationData:moderation_data:741269"},"body":"

Thank you for your suggestion to see Backups page

I had also same problem, but now my dropbox is working fine after clear my backup.

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