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Forum Discussion

Floche's avatar
Floche
Explorer | Level 4
3 years ago

Difference between the storage quantity on my mobile and on my computer

Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, in this case, it seems that you enabled our backup feature for that drive.

     

    Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

     

    But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there Floche, thanks for letting us know about this.

 

Is it possible that you have signed in to two different Dropbox accounts on these devices?

 

Meaning, do you see the same email address on the Dropbox website, when you login from your computer here, as on the mobile app? 

 

And also, what do your account settings report as your used space here?

 

Let me know and we'll go from there.

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Hi,
On my account from your link, it say 6,2Go... but from my computer, I got the storage info directly from the Dropbox file and not the website... I need to check from the website only ?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the update here, Floche!

     

    The Dropbox website will show you exactly how much space the files saved to our servers are taking up.

     

    If you see a different size locally, could it be that you used selective sync, to remove some of your folders, so they don't take up your hard drive space?

    • Floche's avatar
      Floche
      Explorer | Level 4
      3 years ago
      Hi, tanks a lot for your help...
      I didn't use the selective sync option... I just deleted some file from my desktop dropbox...
      But those file don't appear online eather... so I'm not sure if that's the problem...
      How can I see from Dropbox online the size of each folder ?
      Thanks a lot
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Not a problem!

         

        Hmm, perhaps the desktop app is still trying to sync the deletions you made.

         

        Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse?

         

        And you can see how to calculate the size of a folder on our website, by following the steps in this article.

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