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Forum Discussion
Can't add shared folder even with sufficient space
I was invited to a shared folder that I'm trying to view and edit. When I try to open this folder or add it to my Dropbox, I am sent to the "out of space" page and prompted to upgrade. I am not out o...
Ok, issue got solved by two means:
a) the package to be received was indeed more than 2GB, which I didn't expect because they were "only" some audio files
b) I remembered having an old account (d'uh...) which I use now instead
Oh and I did seem to hijack another topic? Sorry about that, new to this board, thought I've started a new one...
I just made an account. Basic. To download audio files a friend sent me. The email link message says ["userX" invited you to edit the folder "soandso" on Dropbox].
i don't see any files to download or edit in my dashboard when I click on the link in the email. But a message from dropbox saying that I'm out of storage space. While it also says I have ZERO of 2 GB used. So I should have 2GB free space. Also, the audiofiles being sent to me can't be higher than 2GB. I can't check that, because it doesn't say anywhere, but 2GB should be more than enough free space.
So... what's going on?
(dropbox help AI chat didn't understand the issue but I did get a support ticket, but until then...)
- Mark
Super User II
If you get that error it means the file is larger than 2gb. So the share is OVER 2gb.
When you get the error it should say something like 'you need Xgb of space' which is how much more you need.
If you just need read only access ask the person to send you a shared link instead.
This is all info I get when I click the email link "friend invited you to edit the folder xyz". No info about how much more space I'd need. I haven't heard back from him yet but I can't really imagine it's more than 2GB.
- Hannah
Dropbox Staff
Hey supernaut, you don't need to enable backup to accept the shared folder, this is something you can skip.
However, even if the folder is 2.01 GB, you still won't be able to add it to your account.
If you need to access the folder, you'll need to ask them to give you a "can view" link instead, like Mark suggested.
And if you need to upload files to the folder, you can ask them to send you a file request.
