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Forum Discussion

cgi_ltd's avatar
cgi_ltd
Collaborator | Level 10
2 years ago

Advanved Storage Account / Usage shown is not correct.

So our company has an Advanved account. We went from having 50TB free to suddenly being 50TB OVER our allocated quota, which means our storage went up 100TB over night. When I run the storage report a...
dropbox business
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi cgi_ltd, I was able to check the convo history of your message, and it seems things have improved about this already, right? 

karen46's avatar
karen46
Explorer | Level 3
2 years ago

We have a 5TB account which before the weekend was showing 20% full. We had about 700GB in our files so that was about right. This week it's now showing 60% full and when I go onto Insights there is a graph showing on the 20th August 2.2Tb was being shared. I don't know what this is or who is sharing it and I can't seem to find an answer to this on your site but our file sizes are still just showing over 700gb. The shared tab shows the last folder shared was in June so I am stumped as to what this 2tb is. Your online chat doesn't do anything when I click on the link so I can't get an answer that way. Any ideas?!?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi karen46, welcome to our Community! 

     

    Can you try to run an activity report to see a breakdown of your team's storage and each member's  quota usage?

    Here is a very helpful article as well in case you would like steps on how to process this.

    Can you give this one a go, and let me know more? Thanks!  

    • karen46's avatar
      karen46
      Explorer | Level 3
      2 years ago

      Hi Megan,

      It looks like 2 folders we have shared have been reshared with other people as the files look at have been accessed in other countries. Would this be the reason our storage is showing 60% full even though we are currently only using 20%

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi karen46, when you say that these folders have been re-shared with other people, do you mean people from within your Team?

         

        Do you see any members having enabled Backup, by any chance? It'd also help to have a look at this with our Support team, since they can have more visibility on their end. 

         

        Have you tried a different browser in order to contact them, just in case this is a browser-related issue? 

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