We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Lucille 's avatar
Lucille
Explorer | Level 4
2 years ago

accidently started uploading files from an external hard drive

I accidently started uploading photos and files from an external hard drive. It filled up my Dropbox storage space and then the upload stopped. But my storage space is full (I have the free account),...
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hi there Lucille - sorry to hear you're having issues with this.

     

    Could you have a look at your backups page and let me know if you can see and delete your backed up files from there perhaps?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Lucille - sorry to hear you're having issues with this.

 

Could you have a look at your backups page and let me know if you can see and delete your backed up files from there perhaps?

 

Thanks!

Lucille 's avatar
Lucille
Explorer | Level 4
2 years ago

Thanks, I did that, and then deleted the file which was causing the problem.  I am very happy to have the problem resolved.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Happy to hear it's sorted now Lucille  

     

    See you around the Community and take care!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!