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Forum Discussion

Didier Fitvoye's avatar
Didier Fitvoye
New member | Level 2
4 years ago

About to reach maximum capacity with... no personal file posted !?!

Hi,   I am harassed by emails warning me that my 2GB free capacity is about to be reached.   I have absolutely no personal files on Dropbox but a RW access to a 3TB community space. I do not int...
Storage space
  • Jay's avatar
    Jay
    4 years ago
    Hi rsecoy, since shared folders take up quota on your account, you can simply delete the entire folder from your account. 

    Afterwards, you can ask the owner to create a shared link to the folder, which will allow you to view it on the site, and a file request link, so you can upload files to their account directly.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

As the shared folder is in your account it uses your quota. Therefore you need enough space to be able to put it in your account. Your account does not benefit in any way from the other users upgrade. 

  • rsecoy's avatar
    rsecoy
    New member | Level 2
    4 years ago

    I also have the problem that I probably downloaded a shared files into my account which are over the 2TB limit.  Actually, I never intended to download these folders.  I only want to access the files on the other users account and to be able to upload to that users account.  How do I delete these files off my account and my computer?  If I delete them on my computer, will they also delete from the other users shared account?  Thank you.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi rsecoy, since shared folders take up quota on your account, you can simply delete the entire folder from your account. 

      Afterwards, you can ask the owner to create a shared link to the folder, which will allow you to view it on the site, and a file request link, so you can upload files to their account directly.
      • jj63's avatar
        jj63
        New member | Level 2
        2 years ago

        Hi,

         

        We have an account with 2,000 GB storage of which 25.91 GB is used, and we constantly get the warning "Your Dropbox is full. Upgrade now to 2 TB (2,000 GB) of space and sharing features."

         

        We are a volunteer community organisation and various folders are shared with about 20 members, all of whom can read / edit / write to the folder they have been given access.  Many, if not all of these members will be using a free 2 GB Dropbox account.

         

        Why are we receiving the "Your Dropbox is full" warning when we have 1,924 GB of 2 TB storage unused?

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