You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
8 months ago

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via brow...
Error Messages
Sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    8 months ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6

Hi Megan - I'll try that, thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey, Liz! 

 

Give that a go, and let me know how it goes!

  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    8 months ago

    Hi Megan,

    Still, no-go, I'm afraid. Clearing cache didn't make any difference.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      • Liz Falconer's avatar
        Liz Falconer
        Helpful | Level 6
        8 months ago

        Hi Jay, thanks for this. I'll have to work out where I can access the list you give, but I'll look into it. I haven't changed anything recently and I was able to upload to dropbox fairly easily as recently as Monday. I'll report back when I have had a look...

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content