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Forum Discussion

criehl's avatar
criehl
New member | Level 2
6 years ago

Why is my video audio out of sync for video files uploaded to Dropbox?

I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox. How do I ...
Mac
Sync
  • criehl's avatar
    criehl
    6 years ago

    I figured it out.  The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.

     

    Thanks for taking the time to reply.

InsaneNest's avatar
InsaneNest
New member | Level 2
5 years ago

Hi there fellow dropbox users, 

 

I don't remember this happening to me in the past and I have been using the same set-up for months but the problem has been happening for the last two weeks so I'm kinda lost. 

 

I use a Samsung S7, a MacBook Pro 16" 2019 with Catalina and I have the dropbox app on both. Basically I upload videos from my computer onto my Dropbox and then I export the video and save it to my device on my phone so I can upload that said video on Instagram. The problem is that every time I do it now, the audio of the file that's been saved on my device is out of sync... 

 

Anyone knows what to do? 

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