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Forum Discussion

criehl's avatar
criehl
New member | Level 2
6 years ago

Why is my video audio out of sync for video files uploaded to Dropbox?

I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox. How do I ...
Mac
Sync
  • criehl's avatar
    criehl
    6 years ago

    I figured it out.  The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.

     

    Thanks for taking the time to reply.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi AlonerCRO; welcome to our Community!

As your query seems to echo this discussion here, I moved your post under this thread to keep things neat around our Community.

Can you let me know if any of my previous suggestions (clearing your browser's cache, trying an incognito window or another browser) improve this at all?

If not, may I reach out via your Dropbox associated email address to have a further look internally? 

Guitan's avatar
Guitan
Explorer | Level 4
5 years ago

Same issue here...would be great to see this issue addressed.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there Guitan; thanks for joining our discussion here.

     

    Would you mind providing some additional info about the issue you're noticing along with any troubleshooting you might have performed to make sure we're on the same page?

     

    Thanks a bunch!

    • Guitan's avatar
      Guitan
      Explorer | Level 4
      5 years ago

      Uploaded quicktime video in various codecs...playback is out of sync. Had to use Google Drive, where no issue existed.

      • ariadesigns's avatar
        ariadesigns
        New member | Level 2
        5 years ago

        Hey, 

        joining the thread on this-I am exporting out of a Logic Audio session-same issue with audio/video not in sync when streaming-local file is working fine.  I was in a 48K session converting to 44.1 for the QT movie-I think that when streaming-something is happening because of that conversion-I exported a 48K QT file and it streamed in sync. I put my session into 44.1 and exported a QT file and that also streamed fine. Try not converting audio when exporting and see if that works. Again-my local file worked fine-it was just streaming that was out of audio video sync. 

         

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