You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

criehl's avatar
criehl
New member | Level 2
6 years ago

Why is my video audio out of sync for video files uploaded to Dropbox?

I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox. How do I ...
Mac
Sync
  • criehl's avatar
    criehl
    6 years ago

    I figured it out.  The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.

     

    Thanks for taking the time to reply.

AlonerCRO's avatar
AlonerCRO
New member | Level 2

I can't believe how Dropbox is bad currently, I'm using it for years for my business and now I can't anymore.

I'm a video editor and I'm sending videos to my clients all the time, and they keep asking for revisions just because videos are out of sync on Dropbox preview, and they last longer with black screen on the end without a reason.

There are no any problems with my files when I'm using a player to see them on my computer.

Does anyone have same problem?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi AlonerCRO; welcome to our Community!

As your query seems to echo this discussion here, I moved your post under this thread to keep things neat around our Community.

Can you let me know if any of my previous suggestions (clearing your browser's cache, trying an incognito window or another browser) improve this at all?

If not, may I reach out via your Dropbox associated email address to have a further look internally? 

  • Guitan's avatar
    Guitan
    Explorer | Level 4
    5 years ago

    Same issue here...would be great to see this issue addressed.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there Guitan; thanks for joining our discussion here.

       

      Would you mind providing some additional info about the issue you're noticing along with any troubleshooting you might have performed to make sure we're on the same page?

       

      Thanks a bunch!

      • Guitan's avatar
        Guitan
        Explorer | Level 4
        5 years ago

        Uploaded quicktime video in various codecs...playback is out of sync. Had to use Google Drive, where no issue existed.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions